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Quality and customer satisfaction : tools for measuring the customers total experience

Conca, Maria Gisella. Scarpa, Antonella Pamploni.

Quality and customer satisfaction : tools for measuring the customers total experience - Salem Goal/QPC 2004 - viii+120

ISBN: 9781576810590

Subjects--Topical Terms:
Quality,customer,satisfaction,tools,measuring,customers,total,experience

Dewey Class. No.: 658.8 CON;1 R

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