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CRM at the speed of light : social CRM strategies, tools and techniques for engineering your customers

Greenberg, Paul.

CRM at the speed of light : social CRM strategies, tools and techniques for engineering your customers - New Delhi Tata McGraw-Hill 2001 - xxiii,360

ISBN: 9780070439504

Dewey Class. No.: 658.812 GRE;1 R

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