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Service quality management in hospitality, tourism and leisure

Kandampully, Jay ed Mok, Connie ed Sparks, Beverley ed

Service quality management in hospitality, tourism and leisure - Mumbai Jaico 2004 - xvii+339

ISBN: 81-7992-184-0

Subjects--Topical Terms:
Service,quality,management,hospitality,,tourism,leisure

Dewey Class. No.: 658.812 KAN;1 R

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