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Service management : operations, strategy, information technology

Fitzsimmons, James A. Fitzsimmons, Mona J. Bordoloi, Sanjeev.

Service management : operations, strategy, information technology - 8th ed. - Chennai McGrawhill 2014 - xviii, 524 - NULL .

ISBN: 9789353161149

Dewey Class. No.: 658.8 FIT;1 R

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