The best service is no service : how to liberate your customers from customer service, keep them happy and control costs (Record no. 183515)

MARC details
000 -LEADER
fixed length control field 00539nam a2200157Ia 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250502101422.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 231217s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780470189085
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 PRI;1 R
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Price, Bill. Jaffe, David.
245 #4 - TITLE STATEMENT
Title The best service is no service : how to liberate your customers from customer service, keep them happy and control costs
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Date of publication, distribution, etc. 2008
Place of publication, distribution, etc. USA
300 ## - PHYSICAL DESCRIPTION
Extent xvii+312
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element no,liberate,customers,customer,service,,keep,them,happy,control,costs
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Holdings
Date last seen Total Checkouts Full call number Accession number Old discount Cost, replacement price Price effective from Category Lost status Damaged status Department Withdrawn status bill no. bill date Permanent Location Current Location Shelving location Entry date Vendor Cost, normal purchase price Grants Currency symbol Conversion rate Discount Discount type
26/01/2024   658.812 PRI;1 R 54862 20 1126.94 26/01/2024 Books     MBA   0910/0382 26/01/2013 Central Library Central Library MBA 22/07/2009 Surya Infotainment Products Pvt. Ltd. 27.95 MBA USD 50.4 5.59 Rupees

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