IT tools for enhancing CRM delivery system : quality application for delivering CRM (Record no. 213552)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01177nam a2200145Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 231221s9999 xx 000 0 und d |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | English |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Rawat, Sudhanshu. Mago, Sanjeev. |
| 245 #0 - TITLE STATEMENT | |
| Title | IT tools for enhancing CRM delivery system : quality application for delivering CRM |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2004 |
| Name of publisher, distributor, etc. | AIMA |
| Place of publication, distribution, etc. | New Delhi |
| 500 ## - GENERAL NOTE | |
| General note | Bill N/A |
| 510 ## - CITATION/REFERENCES NOTE | |
| Name of source | Give customers what they want... that's what we're all here for!. Each and every component of an organization needs to 'touch' the customer for delivery of best service. Customer service focus has to extend across business cycles. There should be efficient complaint, comment, enquiry systems for customers to address their complaints. There should be a complete customer listening strategy. Understanding the key drivers of customer satisfaction is critical to business success. Rawat, Sudhanshu. Mago, Sanjeev have discussed at length the various key drivers of customer satisfaction. They have created an understanding of the importance of service and change management, customer listening programs, and technology as a tool for CRM. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | tools,enhancing,CRM,Quality,Delivering,CRM |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Compact Disks |
| Date last seen | Total checkouts | Accession number | Cost, total (INR) price | Price effective from | Category | Lost status | Damaged status | Department | Withdrawn status | Home library | Current library | Shelving location | Entry date | Vendor | Cost, normal purchase price | Grants | Billdate | Currency symbol | Conversion rate | Discount | Old discount |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26/01/2024 | CD5696 | 299.00 | 26/01/2024 | Compact Disks | Central Library | Central Library | Central Library | Central Library | Publisher | 299.00 | BM | 20/12/2016 | RS | 1 |