Customer service [e resource]

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Item type Current library Collection Status Barcode
Compact Disks Central Library MBA MBA Available CD2799
Compact Disks Central Library Central Library Central Library Available CD2814

Virtual Instructor: Unique Features:Thoroughly researched comprehensive content, simulations and examples, multimedia rich with audio/video, graphics and animations, quizzes CD Contents: King Customer - Why he is king and how, importance of value for money for customer, customer identification, customer needs, customer service and satisfaction customer service readiness assessment tool, customer delight and to handle dissatisfied customers. System Requirements: Pentium PC or higher, 16MB RAM, CD-ROM Drive Speed:X required (8X recommended) Sound Card preferred, Mouse, 10MB hard disk space for optimum installation. To Run: Insert CD into CD-ROM Drive and wait for few seconds. (The CD has Auto Run facility). If Auto Run does not function, go to Windows Explorer, explore the CD drive and select the Start.exe.file.

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