00333nam a2200121Ia 4500008004100000041001200041082001900053100005900072245002200131260002500153300001100178650002200189231217s9999    xx            000 0 und d  aEnglish  a658.8  RUS `R'  aRust, Roland T Zahorik, Anthony J Keinigham, Timothy L 0aService marketing  c1996bAddison-Wesley  axx+508  aService marketing