Lovelock, Christopher H <br/><br/>
Managing services: Marketing operations and human resources 

 - 2nd ed.  
 -  New Jersey : Prentice-Hall,  1992 
 - xvi+472 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service marketing Human resources
<br/><br/><label>Dewey Class. No.: </label>658.8  LOV `R'