00397nam a2200121Ia 4500008004100000041001200041082002200053100002900075245009300104260003500197300001000232650003300242231217s9999    xx            000 0 und d  aEnglish  a658.568 ROS.4 `R'  aLindsay, W M Petrick,J A 0aEncyclopaedia of total quality management V4: Total quality and organisation development  c1998bVanity Books,Internation  aX+390  aTotal quality & organisation