00334nam a2200121Ia 4500008004100000041001200041082002000053100002100073245004400094260002700138300001400165650003300179231217s9999    xx            000 0 und d  aEnglish  a658.406 DIC `R'  aDickinson, Brain 0aCreating customer focused organizations  c1999bMumbai : Jaico,   axviii+c-8  aReengineering Customer focus