Payne, Sheila How to delevering customer service ( business basics ) : how to win a compititive edge through managing customer relationships successfully - Mumbai Jaico Publishing House, 2002 - 186 Subjects--Topical Terms: delevering,customer,service,(,business,basics,),:,win,compititive,edge,through,managing,customer,relationships,successfully Dewey Class. No.: 658.8 PAY;1