TY  - BOOK
AU  - Payne, Sheila
TI  - How to delevering customer service ( business basics ) : how to win a compititive edge through managing customer relationships successfully
U1  - 658.8  PAY;1 
PY  - 2002///
CY  - Mumbai
PB  - Jaico Publishing House, 
KW  - delevering,customer,service,(,business,basics,),:,win,compititive,edge,through,managing,customer,relationships,successfully
ER  -