TY  - BOOK
AU  - Zemke, Ron ed Woods, John A ed
TI  - Customer service best practices : Case studies and strategies
U1  - 658.8  ZEM;1  R 
PY  - 2004///
CY  - Mumbai
PB  - Jaico
KW  - Customer,service,best,practices,:,Case,studies,strategies
ER  -