Besterfield, Dale H Besterfield - Michna, Carol Besterfield, Glen H <br/><br/>
Total quality management 

 - 3rd ed. 
 - Delhi  Pearson Education (Singapore)  2003 
 - xi+640 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total,quality,management
<br/><br/><label>Dewey Class. No.: </label>658.568  BES;1  R