TY  - BOOK
AU  - Besterfield, Dale H Besterfield - Michna, Carol Besterfield, Glen H
TI  - Total quality management
U1  - 658.568  BES;1  R 
PY  - 2003///
CY  - Delhi
PB  - Pearson Education (Singapore)
KW  - Total,quality,management
ER  -