Dyche, Jill <br/><br/>
CRM handbook : a business guide to customer relationship management 

 - Delhi  Pearson Education (Singapore)  2002 
 - xxiv+307 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM,:,business,customer,relationship,management
<br/><br/><label>Dewey Class. No.: </label>658.812  DYC;1  R