TY  - BOOK
AU  - Greenberg, Paul
TI  - CRM at the speed of light : essential customer strategies for the 21st century
SN  - ISBN 0-07-059057-5
U1  - 658.812  GRE  R 
PY  - 2004///
CY  - New Delhi
PB  - Tata McGraw-Hill
KW  - CRM,speed,light,:,customer,strategies,21st,century
ER  -