TY  - BOOK
AU  - Blanchard, Ken Ballard, Jim Fincn, Fred
TI  - Customer mania : its never too late to build a customer-focussed company
U1  - 658.812  BLA  R 
PY  - 2004///
CY  - New Delhi
PB  - Harper Collins
KW  - Customer,mania,:,its,never,too,late,build,customer-focussed,company
ER  -