Balachandran, S <br/><br/>
Customer-driven services management 

 - 2nd ed. 
 - New Delhi  Response Books  2004 
 - xiii+304 
<br/><br/><label>ISBN: </label>8178293897 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer-driven,services,management
<br/><br/><label>Dewey Class. No.: </label>658.8  BAL;3