TY  - BOOK
AU  - Summers, Donna C S
TI  - Quality management : creating and sustaining organizational effectiveness
SN  - 8129711273
U1  - 658.568  SUM;1  R 
PY  - 2005///
CY  - Delhi
PB  - Pearson Education (Singapore)
KW  - Quality,management,:,creating,sustaining,organizational,effectiveness
N1  - Content page available
ER  -