Gopal, V V ed. <br/><br/>
CRM in travel and tourism : concepts and cases 

 - 1st ed. 
 - Hyderabad  ICFAI Press  2005 
 - ix, 162 
<br/><br/><label>ISBN: </label>8178814757 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ICFAI
<br/><br/><label>Dewey Class. No.: </label>658.812  GOP;1  R