00373nam a2200145Ia 4500008004100000020001500041041001200056082002200068100001900090245005100109250001200160260003300172300001200205650001000217231217s9999    xx            000 0 und d  a8178814757  aEnglish  a658.812  GOP;1  R  aGopal, V V ed. 0aCRM in travel and tourism : concepts and cases  a1st ed.  c2005bICFAI PressaHyderabad  aix, 162  aICFAI