TY  - BOOK
AU  - Gopal, V V ed.
TI  - CRM in travel and tourism : concepts and cases
SN  - 8178814757
U1  - 658.812  GOP;1  R 
PY  - 2005///
CY  - Hyderabad
PB  - ICFAI Press
KW  - ICFAI
ER  -