O'Connell, John. Pyke, Jon. Whitehead, Roger. <br/><br/>
Mastering your organization's processes : a plain guide to business process management 

 - New York  Cambridge Press  2006 
 - xx, 270 
<br/><br/><label>ISBN: </label>9780521839754 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Mastering,organization's,plain,business,process,management
<br/><br/><label>Dewey Class. No.: </label>658.5  OCO;1 R