TY  - BOOK
AU  - O'Connell, John. Pyke, Jon. Whitehead, Roger.
TI  - Mastering your organization's processes : a plain guide to business process management
SN  - 9780521839754
U1  - 658.5  OCO;1 R 
PY  - 2006///
CY  - New York
PB  - Cambridge Press
KW  - Mastering,organization's,plain,business,process,management
ER  -