Schneider, Benjamin. White, Susan S. <br/><br/>
Service quality : research perspectives 

 - New Delhi  Sage Publication  2004 
 - xiii, 183 
<br/><br/><label>ISBN: </label>0761921478 
<br/><br/><label>Subjects--Topical Terms: </label><br/>quality
<br/><br/><label>Dewey Class. No.: </label>658.812  SCH;2  R1