Conca, Maria Gisella. Scarpa, Antonella Pamploni. <br/><br/>
Quality and customer satisfaction : tools for measuring the customers total experience 

 - Salem  Goal/QPC  2004 
 - viii+120 
<br/><br/><label>ISBN: </label>9781576810590 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality,customer,satisfaction,tools,measuring,customers,total,experience
<br/><br/><label>Dewey Class. No.: </label>658.8  CON;1  R