TY  - BOOK
AU  - Conca, Maria Gisella. Scarpa, Antonella Pamploni.
TI  - Quality and customer satisfaction : tools for measuring the customers total experience
SN  - 9781576810590
U1  - 658.8  CON;1  R 
PY  - 2004///
CY  - Salem
PB  - Goal/QPC
KW  - Quality,customer,satisfaction,tools,measuring,customers,total,experience
ER  -