00382nam a2200133Ia 450000500170000000800410001702000180005808200210007610000510009724500460014826000250019430000140021965000150023320250429104303.0231217s9999    xx            000 0 und d  a9780071344449  a005.7  BER;2  R1  aBerson, Alex. Smith, Stephen. Thearling, Kurt. 0aBuilding data mining applications for CRM  c2000bNew DelhiaTMH  axxvii+510  amining,CRM