TY  - BOOK
AU  - Greenberg, Paul.
TI  - CRM at the speed of light : social CRM strategies, tools and techniques for engineering your customers
SN  - 9780070702523
U1  - 658.812  GRE;1 
PY  - 2010///
CY  - New Delhi
PB  - Tata McGraw-Hill
KW  - CRM,speed,light,social,CRM,strategies,,tools,techniques,customers
ER  -