TY  - BOOK
AU  - Dahlgaard, Jens J. Kristensen, Kai. Kanji, Gopal K.
TI  - Fundamentals of total quality management : process analysis and improvement
SN  - 9780748772933
U1  - 658.568  DAH;1  R 
PY  - 2010///
CY  - Chelteham
PB  - Nelson Thornes
KW  - total,quality,management,process,improvement
ER  -