TY  - BOOK
AU  - Jaya Krishna, S ed.
TI  - Business process management : concepts and cases
SN  - 8178813335
U1  - 658.4058  JAY;1  R 
PY  - 2004///
CY  - Hyderabad
PB  - Icfai
KW  - Business,process,management
ER  -