00363nam a2200133Ia 450000500170000000800410001702000180005808200220007610000220009824500550012026000270017530000120020265000150021420250328135431.0231217s9999    xx            000 0 und d  a9788131412893  a658.514  SIM;1  R  aSimantee, Sen ed. 0aInnovation in the services sector : new approaches  c2008bIcfaiaHyderabad  axi, 211  aInnovation