Shanthi, N M. Bhaskaran, S. <br/><br/>
Implementation of CRM in services : concepts and cases 

 - Hyderabad  Icfai  2006 
 - ix, 178 
<br/><br/><label>ISBN: </label>9788131401293 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM
<br/><br/><label>Dewey Class. No.: </label>658.812  SHA;1  R