00370nam a2200133Ia 450000500170000000800410001702000180005808200220007610000320009824500590013026000270018930000120021665000080022820250417131954.0231217s9999    xx            000 0 und d  a9788131401293  a658.812  SHA;1  R  aShanthi, N M. Bhaskaran, S. 0aImplementation of CRM in services : concepts and cases  c2006bIcfaiaHyderabad  aix, 178  aCRM