Jaya Krishna, S ed. <br/><br/>
Effective E-CRM : practices and perspectives 

 - Hyderabad  Icfai  2006 
 - ix, 176 
<br/><br/><label>ISBN: </label>8131401723 
<br/><br/><label>Subjects--Topical Terms: </label><br/>E-CRM,practices
<br/><br/><label>Dewey Class. No.: </label>658.812  JAY;1  R