00356nam a2200133Ia 4500008004100000020001500041041001200056082002200068100002400090245004900114260002700163300001200190650002000202231217s9999 xx 000 0 und d a8131401723 aEnglish a658.812 JAY;1 R aJaya Krishna, S ed. 0aEffective E-CRM : practices and perspectives c2006bIcfaiaHyderabad aix, 176 aE-CRM,practices