Chaturvedi, Braj Mohan ed. <br/><br/>
Effective CRM : concepts and applications 

 - Hyderabad  Icfai  2004 
 - x, 176+A14 
<br/><br/><label>ISBN: </label>8178813157 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM
<br/><br/><label>Dewey Class. No.: </label>658.812  CHA;1  R