00351nam a2200133Ia 4500008004100000020001500041041001200056082002200068100003100090245004600121260002700167300001500194650000800209231217s9999    xx            000 0 und d  a8178813157  aEnglish  a658.812  CHA;1  R  aChaturvedi, Braj Mohan ed. 0aEffective CRM : concepts and applications  c2004bIcfaiaHyderabad  ax, 176+A14  aCRM