Garikaparthi, Madhavi ed. <br/><br/>
eCRM : concepts and cases 

 - Hyderabad  Icfai  2005 
 - xiv, 270 
<br/><br/><label>ISBN: </label>8178814803 
<br/><br/><label>Dewey Class. No.: </label>658.812  GAR1;1  R