Besterfield, Dale H. Besterfield - Michna, Carol. Besterfield, Glen H...[et al] <br/><br/>
Total quality management 

 - 3rd ed. 
 - Noida  Dorling Kindersley  2003 
 - 652 
<br/><br/><label>ISBN: </label>9788177584127 
<br/><br/><label>Dewey Class. No.: </label>658.568  BES;3