00348nam a2200133Ia 4500008004100000020001500041041001200056082002300068100003800091245003600129260002700165300001300192650000900205231217s9999    xx            000 0 und d  a8131407241  aEnglish  a658.723  BHA2;1  R  aBhargava, Harsh. Deepak Kumar ed. 0aBPOs : processes and challenges  c2007bIcfaiaHyderabad  axii, 283  aBPOs