TY  - BOOK
AU  - Bhargava, Harsh. Deepak Kumar ed.
TI  - BPOs : processes and challenges
SN  - 8131407241
U1  - 658.723  BHA2;1  R 
PY  - 2007///
CY  - Hyderabad
PB  - Icfai
KW  - BPOs
ER  -