TY  - BOOK
AU  - Gopal, V V ed.
TI  - CRM in insurance : an introduction
SN  - 817881532x
U1  - 658.812  GOP1;1  R 
PY  - 2005///
CY  - Hyderabad
PB  - ICFAI Press
KW  - CRM,insurance
ER  -