Mukerjee, Kaushik ed. <br/><br/>
CRM implementation : a strategic approach 

 - Hyderabad  Icfai  2006 
 - x, 251 
<br/><br/><label>ISBN: </label>9788131404744 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM,strategic
<br/><br/><label>Dewey Class. No.: </label>658.812  MUK1;1  R