TY  - BOOK
AU  - Garikaparthi, Madhavi ed.
TI  - CRM : case studies
SN  - 9788131400722
U1  - 658.812  GAR;1  R 
PY  - 2006///
CY  - Hyderabad
PB  - Icfai
KW  - CRM,studies
ER  -