TY  - BOOK
AU  - Garikaparthi, Madhavi ed.
TI  - CRM : the new face of marketing
SN  - 8178810158
U1  - 658.812  GAR;1  R 
PY  - 2004///
CY  - Hyderabad
PB  - Icfai
KW  - CRM,face,marketing
ER  -