00358nam a2200133Ia 450000500170000000800410001702000180005808200220007610000300009824500490012826000270017730000120020465000080021620250417155607.0231217s9999    xx            000 0 und d  a9788178817521  a658.812  GAR;1  R  aGarikaparthi, Madhavi ed. 0aCRM in service sector : a practical approach  c2005bIcfaiaHyderabad  axi, 195  aCRM