TY  - BOOK
AU  - Pradeep Kumar.
TI  - Icfai dictionary of customer relationship management terms
SN  - 9788131407721
U1  - 658.812  PRA;1  R 
PY  - 2007///
CY  - Hyderabad
PB  - Icfai
KW  - Icfai,customer,relationship,management,terms
ER  -